Privacy Policy – DIHARA Laundry
DIHARA Laundry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access our website, mobile application, or use our laundry services.
1. Information We Collect
We may collect the following personal and service-related information:
- Full name
- Mobile number
- Email address
- Pickup and delivery address
- Location details (including map-based location pins)
- Order details, service preferences, and service history
- Payment details (processed securely through authorized third-party payment gateways; DIHARA does not store card or UPI information)
2. How We Use Your Information
Your information is used to:
- Process laundry pickup, cleaning, and delivery orders
- Communicate order confirmations, updates, and notifications via SMS, WhatsApp, phone calls, or email
- Improve service quality, website functionality, and customer experience
- Comply with applicable legal, regulatory, or contractual obligations
3. Data Security
DIHARA implements reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online platform or electronic transmission method is completely secure, and absolute security cannot be guaranteed.
4. Sharing of Information
DIHARA does not sell, rent, or trade your personal data.
We may share limited information only with:
- Authorized delivery and service partners for order fulfillment
- Third-party payment gateway providers for transaction processing
- Government authorities or legal bodies when required by law or regulatory obligations
5. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to enhance performance, analyze usage patterns, and improve user experience. You may disable cookies through your browser settings, though some features may not function optimally.
6. Your Rights & Choices
You have the right to:
- Request access to your personal data
- Request correction of inaccurate or outdated information
- Request account deletion, subject to applicable legal or business record-keeping requirements
Requests may be processed within a reasonable timeframe.
7. Changes to This Privacy Policy
DIHARA reserves the right to update this Privacy Policy periodically. Any changes will be posted on this page. Continued use of our website or services after updates constitutes acceptance of the revised policy.