Refund & Cancellation Policy – DIHARA Laundry
At DIHARA Laundry, we aim to provide reliable and transparent services. This Refund & Cancellation Policy outlines the terms under which cancellations, refunds, and re-services are handled.
1. Order Cancellation
- Orders may be cancelled before pickup without any charges.
- Cancellations requested after pickup may attract service charges based on processing already completed.
- DIHARA reserves the right to deduct applicable costs for sorting, washing, or handling already performed.
2. Refund Policy
Refunds are applicable only under the following circumstances:
- The service is not delivered
- Garments are lost while under DIHARA’s custody
Refunds are not applicable for:
- Dissatisfaction with cleaning results
- Minor color fading, fabric wear, or texture changes
- Stains that could not be removed despite best-effort treatment
- All approved refunds will be processed within 5–7 business days to the original payment method used during booking.
3. Re-Wash Policy
If you are not satisfied with the service outcome:
- Complaints must be raised within 24 hours of delivery
- Eligible garments may be re-washed once at no additional cost
Re-wash requests are subject to garment condition and service type.
4. Lost or Damaged Items
- Any claim for lost or damaged garments must be reported within 24 hours of delivery
- Compensation, if approved, will be governed by DIHARA’s Terms & Conditions and Disclaimer Policy
- Liability limits, if any, shall apply as defined in the service agreement
Extra Points:
Non-Refundable Services Clause
Certain services such as express processing, special stain treatment, or heavily discounted offers may be non-refundable.
Refund Mode Clarification
Cash refunds are not provided; all refunds are processed only to the original payment method.